Sony’s PlayStation 4 hit the market just last week, and while the new console sold exceedingly well, it isn’t without some glitches. Soon after its release, customers started writing in to Sony’s PlayStation support complaining about what is being dubbed the “blinking blue light of death,” an error that occurs when owners of the console try to power it up.
Now, CNN is reporting that Sony reps have responded to the issue by releasing a detailed troubleshooting guide to fix the problem. The guide states that the problem could be related to issues with the console’s power supply, hard drive, or connection to an incompatible television.
The possible fixes listed include updating your TV software and even turning the console off and then back on again. (Did the IT Crowd writers come up with the troubleshooting guide?)
When news of the glitch first spread, Sony told media outlets that they were aware that “a handful of people have reported the issue” but also maintained that the number of systems experiencing the problem was less than 4,000 out of 1 million units shipped.
Glitches aside, the PlayStation 4 has received positive reviews overall from critics. Read EW’s review here.